Returns and Exchange

 We are happy to assist you and manage all your requests for return and/or exchange!

Our return policy is valid for 14 days from the day you receive your item, only if the product is brand new, in a re-sellable condition and the consumables & accessories are still sealed in having all the packing.

Based on that exchange or refund can be granted within the 14 days.

Please ensure that returned item(s) are supplemented with your order confirmation, a copy of your delivery note along with all accessories and free gifts.  If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts, or other damage) it may be returned for a replacement or full credit upon approval.  Please remember:  ” The item(s) should be in its original and unopened packaging, along with the corresponding original order confirmation, delivery note, accessories and free gifts. In case the customer needs to make a refund to an item, refund to be made by the customer at the nearest store, after a confirmation from our after sale team of receiving the item.  In case the customer paid by credit, refund will be on credit, and confirmation e-mail will be sent to him.  In case the customer paid in cash, refund will be in cash.  For further information, please do not hesitate to contact us. We’ll be happy to serve you.

Also note that any products for personal use cannot be returned or exchanged, like hygienic and edible products.

Canceling An Order

If you decide to cancel your order, please note that this will be done before the order is shipped or delivered to the shipping company, in such case only bank incurred fees will be deducted from the amount paid.

If you decide to cancel your order after it was delivered to shipping company or after it was shipped, please note that You’ll be responsible for the cost of returning the products (including any additional items sent with your product any free gifts or giveaways from

Refunds will be done only through the Original Mode of Payment.


Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Egypt. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules.

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